Norton Anti-Virus Gripes

Norton Anti-Virus is one of the leading anti-virus programs

Gripes are available about Norton AntiVirus 2000, Norton AntiVirus 2001 and Norton AntiVirus 2002 and NAV 2003 and NAV 2004.

In the April 22, 2002 issue of InfoWorld magazine, The Gripe Line column by Ed Foster was about Symantec business practices regarding Norton Anti Virus. The article, Can you really click 'No'?, describes a company that paid for Norton Anti Virus by the year for use by all employees. They liked the product and renewed their subscription for another year. Only after paying for the second year did they learn that Symantec changed the rules of the agreement. The nature of the rule change was such that the company no longer wanted to use Norton Anti Virus. However, Symantec also changed the right of return without telling their customer. Symantec refused to return the company's money even though at the time they took the money, they never told the company (their customer) about rule changes regarding the license agreement.

Page last updated: April 24, 2002